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Simkl Notifications Email Whitelist Instructions

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Notifications · Email setup

Make sure Simkl emails reach your inbox

Spam filters sometimes hide messages from new senders. Add [email protected] to your contacts or safe-senders list so you don't miss new episode alerts, reminders, or account messages.

S
Simkl Notifications
[email protected]

✉️ First, confirm your email is verified. Open Simkl notification settings — if your address isn't verified you'll see a message there with a link to resend the verification email.

Quick fix (works in most apps)

Before diving into provider-specific steps, try these three universal moves — they fix the issue in 90% of cases.

  1. 1Check your Spam / Junk / Promotions folder for a message from Simkl Notifications. If you find one, open it.
  2. 2Mark it as "Not spam" (or "Not junk", or drag it to your Primary inbox). Most filters learn from this single action.
  3. 3Add [email protected] to your contacts. Almost every email service treats contacts as trusted senders.

💡 Still not getting emails after trying the universal fix? Find your email provider below for exact, current instructions.

Find your provider

Webmail & email services
Gmail Gmail Tabs Outlook.com Yahoo Mail iCloud Mail Proton Mail AOL Mail Zoho Mail Fastmail GMX / Mail.com
Desktop & mobile email apps
Microsoft Outlook Apple Mail (macOS) Apple Mail (iOS) Thunderbird
Security software & spam filters
Norton McAfee Bitdefender SpamAssassin Barracuda Mimecast Proofpoint SaneBox
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Gmail

Best results: combine a filter with adding the sender to contacts.

Recommended · Filter
  1. Open Gmail on desktop. Click the gear icon ⚙ in the top right and choose See all settings.
  2. Open the Filters and Blocked Addresses tab, then click Create a new filter.
  3. In the From field enter [email protected] (or just simkl.com to allow everything from us), then click Create filter.
  4. Check Never send it to Spam and (optional) Always mark it as important, then click Create filter.
Add to contacts
  1. Open any email from Simkl Notifications.
  2. Hover your mouse over the sender's name at the top of the message.
  3. In the popover that appears, click Add to contacts (the person+ icon).
If it landed in Spam
  1. Open the Spam label in the left sidebar.
  2. Open the Simkl email and click Report not spam at the top.
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Gmail tabs (Promotions / Updates)

If Gmail sorts our emails into Promotions or Updates instead of Primary.

  1. Open the Promotions or Updates tab in Gmail.
  2. Find a message from Simkl Notifications.
  3. Right-click it (or drag it) and choose Move to → Primary.
  4. Gmail will ask: "Do this for future messages from [email protected]?" — click Yes.

From now on, our emails will land in your Primary tab.

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Outlook.com (Hotmail, Live, MSN)

Works for outlook.com, hotmail.com, live.com and msn.com addresses on web and in the new Outlook for Windows.

Recommended · Safe senders list
  1. Open outlook.live.com and sign in.
  2. Click the gear icon ⚙ in the top-right toolbar.
  3. Go to Mail → Junk email.
  4. Under Safe senders and domains, click + Add safe sender.
  5. Enter [email protected] (or simkl.com) and press Enter.
  6. Click Save at the bottom of the page.
If it landed in Junk
  1. Open the Junk Email folder.
  2. Open the Simkl message and click Not junk at the top.
  3. Confirm by clicking Report or Move to inbox.

⚠️ Outlook mobile apps don't expose the safe-senders list. To manage it from a phone, open outlook.live.com in your browser and switch to desktop site.

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Yahoo Mail

Yahoo doesn't have a true safe-senders list, but filters + contacts give you the same result.

Recommended · Create a filter
  1. Sign in to Yahoo Mail and click the gear icon ⚙, then More Settings.
  2. In the left sidebar, choose Filters.
  3. Click Add new filters and name it something like Simkl.
  4. Under From, leave the dropdown on contains and enter [email protected].
  5. Set Choose a folder to move to = Inbox.
  6. Click Save.
Add to contacts
  1. Open any email from Simkl Notifications.
  2. Hover the sender's name in the message header.
  3. In the popup card, click Add to contacts.
If it landed in Spam
  1. Open the Spam folder.
  2. Open the Simkl message and click Not Spam in the toolbar.
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iCloud Mail

Apple doesn't expose a safe-senders list, so combine Contacts with a Mail rule.

⚠️ Messages in the iCloud Junk folder are deleted after 30 days. Check it occasionally.

Recommended · Add to Contacts
  1. Open iCloud Mail on the web or the Mail app.
  2. If you can find one of our emails, open it and click the sender name in the header, then choose Add to Contacts.
  3. Otherwise open iCloud Contacts, click + → New Contact, name it Simkl Notifications, set the email to [email protected], then click Done.
Create a rule (iCloud web)
  1. In iCloud Mail, click the gear icon ⚙ and open Rules.
  2. Click Add a Rule.
  3. Set If a message → is from → [email protected].
  4. Set Then → Move to Folder → Inbox.
  5. Click Done.
If it landed in Junk
  1. Open the Junk folder in the sidebar.
  2. Open the Simkl email and click Not Junk at the top of the message.
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Proton Mail

Proton has a proper allow list — addresses on it skip spam filtering entirely.

Recommended · Allow list (web)
  1. Open mail.proton.me and sign in.
  2. Click Settings ⚙ → All settings.
  3. Open Filters, then the Spam, block and allow lists tab.
  4. Under Allow list, click Add address.
  5. Choose Email, enter [email protected], click Add address.
From the Spam folder (fastest)
  1. Open the Spam folder.
  2. Open the Simkl message and choose Move to inbox.
  3. Proton automatically adds the sender to your allow list.
Proton Mail mobile app
  1. Tap your account avatar → Settings → Allow list.
  2. Tap Add address or domain → Allow.
  3. Choose Email, enter [email protected], tap Add.
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AOL Mail

AOL now runs on Yahoo's infrastructure, so the steps are nearly identical.

Recommended · Add to Contacts
  1. Open mail.aol.com.
  2. In the left rail, click Contacts.
  3. Click New Contact at the top.
  4. Set name = Simkl Notifications, email = [email protected], click Add Contact.
Create a filter
  1. Click Options → Mail Settings (top-right).
  2. Open Filters, then Create filter.
  3. Under From enter [email protected]; under Move to select Inbox; click Save.
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Zoho Mail

Zoho calls a whitelist an "Allowlist".

  1. Sign in at mail.zoho.com.
  2. Open Settings ⚙ in the top right.
  3. Choose Anti-Spam List (under Mail Settings).
  4. Click the Email Address tab → Allowlist.
  5. In Add new Allowlist email, enter [email protected], press Enter.

⚠️ Zoho notes that allow-listing doesn't 100% guarantee inbox delivery — if a message hard-fails spam checks it can still land in Spam. If our emails still don't arrive, also create an inbox filter from Settings → Filters.

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Fastmail

Adding a sender to your contacts bypasses Fastmail's spam checks entirely.

Recommended · Add to Contacts
  1. Open a message from Simkl Notifications.
  2. Click Show details, then click the sender's email address.
  3. Choose Add to contacts.

If you haven't received an email from us yet: open Contacts in the sidebar, click New contact, and add [email protected] manually.

If it landed in Spam

Open the Spam folder, select the Simkl message, and click Not spam in the toolbar.

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GMX & Mail.com

GMX and Mail.com share the same allow-list system (United Internet).

  1. Sign in and click Email → Settings.
  2. Under Security, choose Allowlist.
  3. Enter [email protected] (or just simkl.com to allow the whole domain).
  4. Click Save.

Mail from anyone on your allowlist always goes to the Inbox and skips spam checks.

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Microsoft Outlook (desktop)

Works in classic Outlook (2016, 2019, 2021, Microsoft 365) and the new Outlook for Windows / Mac.

Classic Outlook · Never block sender
  1. Right-click any email from Simkl Notifications in your message list.
  2. Hover Junk in the menu.
  3. Click Never Block Sender (or Never Block Sender's Domain).
  4. A confirmation pops up: "The sender of the selected message has been added to your Safe Senders List." Click OK.
New Outlook · Safe senders
  1. Click the gear icon ⚙ in the top-right.
  2. Go to Mail → Junk email.
  3. Under Safe senders and domains, click + Add safe sender.
  4. Enter [email protected], press Enter, click Save.
Also: add to address book

Open one of our emails, right-click the sender's name in the header, and choose Add to Outlook Contacts.

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Apple Mail (macOS)

Apple Mail has no safe-senders list, so combine Contacts with a rule for reliable delivery.

Recommended · Add to Contacts & VIPs
  1. Open a message from Simkl Notifications.
  2. Click the sender's name at the top of the message.
  3. Choose Add to Contacts.
  4. Click the small star next to the sender to mark them as a VIP — VIP senders are never sent to Junk.
Create a Mail rule
  1. In the menu bar, choose Mail → Settings (or Preferences on older macOS).
  2. Open the Rules tab and click Add Rule.
  3. Description: Simkl Notifications.
  4. Condition: From · Contains · [email protected].
  5. Action: Move Message → Inbox. Click OK.
If it landed in Junk

Open the Junk mailbox, select our message, and click Not Junk at the top of the message window (or drag it to your Inbox).

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Apple Mail (iOS / iPadOS)

On iPhone or iPad you can add the sender to Contacts and mark them as VIP.

  1. Open an email from Simkl Notifications.
  2. Tap the sender's name at the top of the message.
  3. On the contact card, tap Create New Contact (or Add to Existing Contact).
  4. Tap Done.
  5. Open the message again, tap the sender, and tap Add to VIP.

VIP messages bypass Junk filtering and can show their own banner notifications.

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Mozilla Thunderbird

Thunderbird's adaptive junk filter learns to trust anyone in your address book.

Step 1 · Add to address book
  1. Open a message from Simkl Notifications.
  2. In the message header, click the star icon next to the sender's name — or right-click the sender and choose Add to Address Book.
  3. Save to your Personal Address Book.
Step 2 · Trust your address book
  1. Go to Tools → Account Settings → Junk Settings for your email account.
  2. Make sure Enable adaptive junk mail controls is on.
  3. Under Do not mark messages as junk mail if the sender is in, tick Personal Address Book.
  4. Click OK.
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Norton AntiSpam (Norton 360)

  1. Start Norton 360.
  2. Click Settings → Detailed Settings → AntiSpam.
  3. On the Filter tab, next to Allowed List, click Configure.
  4. Click Add, choose Email Address as the type, enter [email protected], then click OK.
  5. While you're there, also check the Blocked List — if Simkl ever ended up there, select it and click Remove.
  6. Click Apply, then OK.
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McAfee Total Protection

  1. Open the McAfee dashboard.
  2. Click Web & Email Protection → Anti-Spam (or Email Protection, depending on version).
  3. Open the Friends List.
  4. Click Add a friend and enter [email protected].
  5. Save your changes.

Newer McAfee versions delegate email filtering to your provider. If you don't see Anti-Spam options, whitelist directly in your email service instead.

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Bitdefender Antispam

  1. Open Bitdefender and go to Protection → Antispam → Settings.
  2. Click Manage Friends.
  3. Click Add, enter [email protected], then click Add → OK.

Antispam is available for Outlook on Windows. For Mac or webmail, whitelist inside your email service.

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SpamAssassin

SpamAssassin is typically configured via your hosting control panel (cPanel, Plesk) or directly on a mail server.

Via cPanel
  1. Log into cPanel and open Spam Filters.
  2. Click Show Additional Configurations.
  3. Click Edit Spam Whitelist Settings.
  4. Click Add A New "whitelist_from" Item and enter [email protected].
  5. Click Update Whitelist.
Direct config (server admins)

Add the line below to your ~/.spamassassin/user_prefs (or the system local.cf):

whitelist_from [email protected]

Then reload SpamAssassin (systemctl reload spamassassin or your service manager equivalent).

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Barracuda Email Security

For end users at organizations protected by Barracuda.

From a quarantine digest
  1. Open the daily Barracuda quarantine summary email.
  2. Find the row for the Simkl message you want delivered.
  3. Click the green Whitelist link next to it.
In the Barracuda user portal
  1. Sign in to your Barracuda Email Gateway user portal.
  2. Open Settings → Sender Policy (or Block / Accept).
  3. Under Allowed Email Addresses and Domains, add [email protected] with policy Exempt.
  4. Click Save.
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Mimecast

If your company filters mail through Mimecast, you can permit Simkl from your personal portal.

From a hold notification

If you got a Mimecast email saying a message was held, click Permit next to the Simkl entry. The sender is added to your Managed Senders → Permitted list.

From the Personal Portal
  1. Sign in to your Mimecast Personal Portal (usually login.mimecast.com).
  2. Open Managed Senders (or Personal On Hold).
  3. Click Add.
  4. Set Sender = [email protected], Type = Permit.
  5. Click Save.

ℹ️ If your IT department locked down Managed Senders, ask them to add [email protected] (or the simkl.com domain) to the Permitted Senders policy.

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Proofpoint Essentials

For organizations using Proofpoint as their inbound mail gateway.

From the End User Digest

Open the daily Quarantine Digest email from Proofpoint. Click Safelist next to the Simkl entry — future messages from [email protected] will be delivered to your inbox.

From the End User Portal
  1. Open the Proofpoint End User Digest and click Manage My Account, or sign in at your company's Proofpoint portal URL.
  2. Open Lists (or Sender Lists).
  3. Under Safe Senders, click + New.
  4. Enter [email protected] and click Save.
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SaneBox

  1. Open the email service where SaneBox is connected (Gmail, iCloud, etc.).
  2. Open the @SaneLater folder.
  3. Find the message from Simkl Notifications.
  4. Drag it into your Inbox — SaneBox will train on this single move and route future Simkl emails directly to the Inbox.

You can also forward the message to [email protected] with Inbox in the subject line to teach SaneBox the same lesson without dragging.

My provider isn't listed

If you use a different email service or your IT team manages your filtering, the universal rules below cover almost every situation:

  1. 1Add [email protected] to your contacts or address book.
  2. 2If you find an email from us in Spam / Junk / Quarantine, mark it Not spam and move it to your inbox.
  3. 3If you're on a corporate network, email your IT helpdesk and ask them to allow / permit [email protected] (or the simkl.com domain).
  4. 4Create an inbox rule or filter that always delivers mail from [email protected] to your Inbox.

✅ Once you've whitelisted us, send yourself a test by triggering a notification in your Simkl notification settings — the test email should arrive in your inbox within a minute.

Still not receiving our emails? Reach the Simkl team at [email protected].